Frequently Asked Questions
What forms of payment does 502pcfix.com take?
Do you guarantee your service?
How much experience do you have?
What do I need to know before I have 502pcfix.com visit my home?
What can I expect when 502pcfix.com visits my home?
How can you be so much cheaper than the Geek Squad?
What forms of payment does 502pcfix.com take?
We accept cash and check, as well as Visa, Mastercard, Discover and American Express. In order for us to accept a credit card payment you must have an active internet connection at your home. Credit Card payments are made through Pay Pal, but you do not need a Pay Pal account in order to make a payment. » Top of PageDo you guarantee your service?
Of course! If you're not satisfied with your service, please contact us. 502pcfix.com's services are guaranteed for 30 days. If there is a problem with the service provided, we will work to fix your problem quickly and at no additional cost. » Top of Page We work when you don't! This means we won't try to schedule appointments to work on your PC during the day. As most people work during the day, we take great pride in providing our service appointments during the evenings, when you don't! If evenings just don't work for you, will also can schedule appointments on the weekends. You can contact 502pcfix.com at any point in time by calling 502-851-1030. We can talk you through your problem or schedule an appointment. » Top of PageHow much experience do you have?
502pcfix.com is a one man show. This should make it very easy for you to get a grasp on experience. Eric Thomas is the owner and sole employee of 502pcfix.com. Eric has 9 years of professional IT experience with a major employer locally in Louisville. He is a geek. He currently has 4 PC's running in his home each with different operating systems. Eric has been working with and servicing computers for nearly 2 decades. You can't beat that kind of experience anywhere. Ask the Geek Squad if they have someone with that kind of experience! » Top of PageWhat do I need to know before I have 502pcfix.com visit my home?
A person at least 18 years of age must be present during the entire time period. We must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your home, your consent and cooperation to enter your home, working space and electrical power. » Top of PageWhat can I expect when 502pcfix.com visits my home?
Every person 502pcfix.com helps will be interviewed for the purpose of obtaining useful information pertaining to the problem or situation. Upon completion of service, we provide a verbal and written statement presenting the particular facts of the service and the methods and procedures used to correct the problem. » Top of PageHow can you be so much cheaper than the Geek Squad?
Admittedly, 502pcfix.com is wonderful! But there are certain things that we do not do that the Geek Squad does. We are small and locally owned. We have a small advertising budget, and also do not have to cover several of the expenses that the Geek Squad does. We do not have office space, thus we can not provide some of the services that the Geek Squad does. What we do offer is the same services in home that the Geek Squad does at 1/2 the price! » Top of Page